Terms & Conditions

DELIVERIES

UK mainland – Deliveries are via Royal Mail and free of charge. Handbags that are in stock will be delivered within 3 – 5 days from receipt of order. Handbags that are out of stock have a lead time of 3 – 5 weeks, including delivery.

Outside the UK – Deliveries are via Royal Mail.  Costs vary depending on destination. These are shown when a delivery address is entered at check out. Lead times also vary according to destination and should take between 5 – 10 days if bags are in stock and 5 – 7 weeks if bags are out of stock.

Please note that items are dispatched only during working hours Monday – Friday and that all deliveries will require a signature upon receipt.

RETURNS

Goods may be returned or exchanged within 7 days of receipt provided they are unused, in the same condition that they were dispatched and in the original packaging. It is important that you include a receipt/proof of purchase from the original order so that we may process your return as without this we are unable to complete your exchange/refund.

Goods damaged in transit must be reported as soon as possible, within 2 working days, and remain in their original packaging as we will need to make a prompt claim against the delivery company.

We suggest that you use insured registered delivery when returning goods as we cannot accept liability for goods lost or damaged in return transit. Return delivery charges from the delivery address are the customer’s responsibility and will not be refunded unless the goods are faulty or not as described.

Returns that are damaged (aside from in transit), soiled, washed, altered or used will not be accepted.

We cannot accept an item returned as faulty after the 7 day return period if the damage caused to the product is clearly due to wear and tear or misuse.

Once your return has been received, we aim to process it as quickly as possible. We will notify you by email when we receive and approve your return. We will then issue a refund by the same payment method as your order within 30 days of you posting the return.

Please contact as by email or on +44 (0)7876 330 869 if you wish to make a return, prior to returning the goods.

beautifully made, responsibly sourced.